As a loyal customer to an enormous amount of businesses I walk into different establishments and expect the best service, but it normally doesn't happen that way. I usually get a grumpy employee that services my needs and a less helpful manager. During my visit to PC Richards and Sons on Atlantic Ave. in Brooklyn, NYC I experienced very bad service. How can us business innovator's and entrepreuner's develop a system of customer satisfaction while keeping our employee's motivated and our suppliers enthusiastic about giving us new and exciting merchandise for our customer's?
Well I have a great book to recommend
"Hug Your Customers" by: Jack Mitchell
This book is a phenomonal read and has opened my eyes to hugging and the positive effects it has on customers, employees, and suppliers. Check it out.
Yeah...PC Richard and Son has terrible customer service. We need to offer this book to them as well!
ReplyDeleteYou're absolutely correct that the proper system is needed in order strike the appropriate balance between our employees, customers and suppliers. I'm sure this book offers great insight.
ReplyDelete